CONDITIONS GÉNÉRALES DE VENTES
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Les présentes Conditions Générales de Vente sont conclues entre d'une part LORQUA, et d'autre part toute personne ayant effectué un achat sur le site LORQUA, ci-après dénommée « le Client ».
Tout achat sur le site LORQUA (ci-après le « Site ») entraîne automatiquement l'acceptation de l'intégralité de ces conditions.

ARTICLE 1 – DÉFINITIONS
Client : désigne tout utilisateur qui procède à l'achat d'un Produit par l'intermédiaire du Site et/ou qui dispose d'un compte personnel sur le Site.
Commande : désigne le processus consistant pour le Client à sélectionner les Produits qu'il souhaite acheter et se faire livrer.
Contrat : désigne les présentes CGV et éventuelles conditions particulières applicables à certaines opérations promotionnelles.
Données personnelles : désigne l'ensemble des informations à caractère personnel renseignées par le Client.
Parties : désigne conjointement LORQUA et les Utilisateurs du Site.
Produits : désigne les produits disponibles à la vente sur le Site.
Utilisateur : désigne toute personne physique ou morale accédant au Site.

ARTICLE 2 – OBJET ET CHAMP D'APPLICATION
2.1. Les présentes CGV ont pour objet de définir les conditions dans lesquelles les Utilisateurs peuvent accéder au Site, passer des Commandes et gérer les relations entre LORQUA et les Utilisateurs.
2.2. Elles s'appliquent dans les relations entre les Utilisateurs entre eux et entre les Utilisateurs et LORQUA.
2.3. LORQUA est libre de modifier, à tout moment et sans préavis, les présentes CGV.
2.4. La version des CGV qui prévaut est la dernière version disponible sur le Site.
2.5. La version applicable à une Commande est celle en vigueur à la date de passation.
2.6. L'Utilisateur déclare avoir obtenu de LORQUA l'ensemble des informations sur les Produits et la livraison.
2.7. L'Utilisateur doit avoir la capacité juridique ou l'autorisation de son représentant légal.

ARTICLE 3 – PRIX
Tous les prix sont indiqués en euros toutes taxes comprises.
LORQUA se réserve le droit de modifier ses prix sans préavis.
Les prix appliqués sont ceux affichés au moment de la Commande.

ARTICLE 4 – PRÉSENTATION DES ARTICLES
L'Utilisateur peut consulter librement les photographies des Produits.
Pour toute question complémentaire, l'Utilisateur peut contacter le Service Client à : contact@lorqua.fr.

ARTICLE 5 – COMMANDE
Le Client peut passer commande sans obligation de créer un compte.
La Commande est validée une fois le paiement intégral reçu par LORQUA.
LORQUA adressera une facture par email.
Les Commandes sont honorées dans la limite des stocks.
LORQUA peut modifier l'assortiment de Produits à tout moment, sans préjudice des Commandes passées.

ARTICLE 6 – LIVRAISON
Les frais de livraison sont précisés lors de la Commande et acceptés par le Client.
Les délais de livraison sont indiqués sur le Site et confirmés par email.
LORQUA ne saurait être responsable des retards dus aux transporteurs.
Le Client s'engage à vérifier la conformité de la livraison à réception.

ARTICLE 7 – PAIEMENT
Le paiement s'effectue par carte bancaire via un prestataire de paiement sécurisé.
LORQUA ne conserve aucune coordonnée bancaire du Client.
En acceptant les présentes, le Client accepte également les conditions générales du prestataire de paiement.

ARTICLE 8 – RÉTRACTATION
Le Client dispose d'un délai de 30 jours à compter de la réception pour retourner un produit neuf et non porté, dans son emballage d'origine.
Le retour est à la charge du Client.
Aucune reprise de produits cosmétiques dont l'opercule est retiré.
Adresse de retour : AURORE GROUPE 2, allée Fernand Léger 77420 Champs-Sur-Marne

ARTICLE 9 – DONNÉES PERSONNELLES
Pour exercer ses droits d'accès, de rectification ou d'opposition, le Client peut envoyer une demande par mail à contact@lorqua.fr.
LORQUA mettra en œuvre les moyens nécessaires pour traiter les demandes.

ARTICLE 10 – BONS D'ACHAT / AVOIRS
Les bons d'achat envoyés par LORQUA sont utilisables pendant 1 an sur l'ensemble des Produits du Site et ne sont pas cumulables entre eux ni avec des codes promotionnels.

ARTICLE 11 – CODES PROMOTIONNELS
Les codes promotionnels ne sont pas cumulables entre eux ni avec des bons d'achat.
Ils sont utilisables une seule fois par compte Client, sauf indication contraire.

ARTICLE 12 – PROPRIÉTÉ INTELLECTUELLE
La marque « LORQUA », les logos, la charte graphique et le contenu du Site sont la propriété exclusive de LORQUA.
Toute reproduction ou représentation sans autorisation est strictement interdite.

ARTICLE 13 – LIMITATION DE RESPONSABILITÉ
13.1. LORQUA décline toute responsabilité quant aux dommages de toute nature liés à l'utilisation du Site ou à la Commande.
13.2. L'utilisation du Site se fait aux risques et périls de l'Utilisateur.
13.3. LORQUA ne pourra être tenue responsable en cas d'interruption ou de dysfonctionnement.
13.4. Les dommages indirects ne donnent pas lieu à réparation.

ARTICLE 14 – GARANTIE LÉGALE

LORQUA s'engage à rembourser si vous êtes éligible à cette garantie.

ARTICLE 15 – RÉCLAMATION - INFORMATIONS
Toute réclamation ou demande d'informations doit être adressée à l'adresse suivante : contact@lorqua.fr

ARTICLE 16 – DISPOSITIONS DIVERSES
16.1. Si une stipulation est jugée invalide, les autres resteront en vigueur.
16.2. Le fait de ne pas se prévaloir d'un manquement ne vaut pas renonciation.
16.3. En cas de litige, le Client doit contacter LORQUA par email à contact@lorqua.fr pour rechercher une solution amiable.
16.4. Les CGV sont régies par le droit français et les litiges relèvent des tribunaux compétents de Paris.

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LORQUA Terms of Use

Welcome to LORQUA and our Terms of Use (the "Agreement"). This Agreement is important and contains terms and conditions that affect your legal rights, so please read it carefully.

These Terms of Use, and any documents referred to herein, set out the terms and conditions on which you are permitted to use our website, LORQUA (our website). By using our website, you agree to be bound by, and to comply with, these Terms of Use.

If for any reason whatsoever you do not agree to these Terms of Use or do not wish to be bound by them, you must not access or use our website.

By accessing or using the websites, mobile applications or blogs (collectively, the "Site") provided by LORQUA or our subsidiaries or affiliates (herein referred to as "LORQUA," "we," "us," or "our"), you agree to be bound by the terms and conditions contained in this Agreement and all other terms incorporated herein by reference.

Some of the Services may be subject to additional terms and conditions that we specify from time to time. Your use of such Services is subject to those additional terms and conditions, which are incorporated into this Agreement by reference.

This Agreement applies to all users of the Site.

We reserve the right, at our sole discretion, to change or modify portions of this Agreement at any time. If we do this, we will post the changes on this page and indicate the date on which this Agreement was last revised.

You may review the current version of these Terms of Use at any time by selecting the "Terms of Use" link on the Site.

We will also notify you of any material changes by pop-up notification, email, or any other reasonable means.

Your continued use of the Site after such modifications constitutes your acceptance of the revised Agreement.

You should periodically review this page so that you remain informed of the current terms applicable to your use of the Site.

If you do not agree with these Terms of Use or any future version of them, you must stop using the Site immediately.

Our details

LORQUA ("we", "our" and "us") operates this website.

Our contact email address is: contact@lorqua.fr

Eligibility

You must ensure that any persons who access our website on your computer(s) or device(s), who are permitted or able to access our website through your computer(s) or device(s), or who use your internet connection are aware of these Terms of Use and all other documentation referred to herein, and that such persons agree to be bound by them.

If, for any reason whatsoever, such persons do not agree to these Terms of Use or do not wish to be bound by them, they must not access or use our website, and you must not permit them to do so.

Registration

You may register for an account on the Site (an "Account") or log in using your Facebook account or other social media credentials.

You are not required to create an Account to access certain portions of the Site. However, some features, such as viewing your order history, require registration.

You agree to provide accurate and complete information and to keep your Account information up to date.

You shall not:

• Select or use a username belonging to another person with the intent of impersonating that person.
• Use a username that is subject to the rights of another person without appropriate authorization.
• Use a username that is offensive, vulgar, or obscene.

You are solely responsible for all activities conducted through your Account and for maintaining the confidentiality of your password.

You may never use another person's Account or registration information without permission.

You must immediately notify us of any change affecting your eligibility to use the Site, any security breach, or any unauthorized use of your Account.

You should never publish, distribute, or disclose your login credentials.

You may delete your Account at any time, as described in our Privacy Policy.

If you know or suspect that the confidentiality of your login credentials has been compromised, you must immediately change your password.

If you are unable to do so, please contact us immediately at:

contact@lorqua.fr

Changes and Other Documentation

We reserve the right to update these Terms of Use, our Privacy Policy, our Cookie Policy, and any other documents referred to herein at any time.

We may modify these documents for various reasons, including:

• Reflecting changes in our business activities.
• Reflecting modifications made to our website, including new features or functionality.
• Accurately describing our current data-processing activities.
• Informing you of changes in our use of cookies and similar technologies.
• Ensuring compliance with all applicable laws, regulations, and official guidance.

Where required by law, we will notify you of such changes by publishing a notice on our website and updating the effective date accordingly.

By continuing to use our website after any changes become effective, you agree to be bound by the updated versions of these documents.

You are responsible for reviewing these Terms of Use and all related documents each time you access our website.

The date on which these Terms of Use and related documents were last updated appears at the top of each document and is referred to as the "Effective Date."

Ownership of Material

All trademarks, service marks, trade names, logos, copyrights, and other intellectual property rights appearing on our website and its content are either owned by LORQUA or licensed to us.

All such rights are protected by intellectual property laws worldwide, and all rights are reserved.

Any use of the website and its contents, other than as expressly authorized herein, is strictly prohibited. Any rights not expressly granted herein are reserved by us.

Information and Content

Our website is made available to provide you with general information about LORQUA, our business, and the products and services that we offer from time to time.

The content available on our website is provided for informational purposes only and should not be considered professional advice.

You should not rely solely upon the information provided on our website when making decisions and should seek independent advice whenever necessary.

We make no representations or warranties, express or implied, regarding the accuracy, completeness, reliability, or timeliness of any content available on the website.

Permitted Use of Materials

The content available on our website is provided exclusively for your personal and non-commercial use.

You may print, download, and share content from our website solely for lawful, personal, and non-commercial purposes.

You may not reproduce, distribute, modify, or otherwise exploit the content of our website without our prior written consent.

Whenever you print, download, share, or otherwise distribute any content from our website, you agree not to:

• Alter or modify any text;
• Change, remove, or edit any images, graphics, or media;
• Remove any copyright notices or credits;
• Misrepresent the content in any way.

You are strictly prohibited from using robots, spiders, scraping software, data mining tools, or any similar technologies to collect information from our website without our prior written authorization.

Whenever you share any content from our website, you must acknowledge LORQUA as the owner of the material.

Prohibited Uses of Materials

You must not reproduce, duplicate, copy, sell, or exploit any portion of our website except as expressly permitted by these Terms of Use.

Without our prior written consent, you must not:

• Access, interfere with, damage, or disrupt our website;
• Interfere with our systems, networks, servers, or software;
• Attempt to gain unauthorized access to any part of the website;
• Introduce malicious software or harmful code.

You agree to use our website solely for lawful purposes and in accordance with these Terms of Use.

You must not use our website:

• To conduct unauthorized advertising, marketing, or spam activities;
• To upload or transmit viruses, malware, spyware, Trojan horses, worms, or any other malicious code;
• To engage in illegal activities;
• To commit fraud;
• To harm, exploit, or attempt to communicate inappropriately with minors;
• To violate these Terms of Use or any applicable laws or regulations.

Age Restrictions

You must not submit any personal information if you are under the age of 18.

Likewise, you must not submit information concerning any other person who:

• Is under the age of 18; or
• Has not provided prior consent for such information to be shared.

Sensitive Personal Information

You must not provide us with any information classified as sensitive personal information.

Sensitive personal information includes information relating to:

• Racial or ethnic origin;
• Political opinions;
• Religious or philosophical beliefs;
• Trade union membership;
• Genetic information;
• Biometric information;
• Health information;
• Sexual orientation or sex life.

If such information is submitted voluntarily, intentionally, or unintentionally, you consent to our processing of that information in accordance with applicable laws and regulations, including Article 9(2)(a) of the General Data Protection Regulation (GDPR).

Limitation of Liability and Disclaimer of Warranties

Except as otherwise expressly provided in writing, LORQUA, our affiliates, officers, directors, employees, agents, suppliers, and licensors (collectively referred to as "LORQUA") make no representations or warranties regarding the content or services provided on the Site, including, without limitation, their accuracy, reliability, completeness, or timeliness.

LORQUA shall not be liable for any errors, omissions, interruptions, delays, or inaccuracies relating to the Site or its content.

You expressly acknowledge and agree that your use of the Site and its content is entirely at your own risk.

LORQUA does not warrant that the Site will operate without interruption or error or that the Site, its servers, or any content provided through the Site are free from viruses, malware, or other harmful components.

Nothing contained in these Terms of Use shall exclude or limit our liability where such exclusion or limitation would be unlawful under applicable law.

Subject to the foregoing, neither LORQUA nor its affiliates, officers, directors, employees, agents, suppliers, or licensors shall be liable for any direct, indirect, incidental, consequential, punitive, exemplary, or special damages arising out of or relating to:

• Your use of the Site;
• Any loss, corruption, or theft of data;
• Any interruption, suspension, or inability to access the Site;
• Your reliance upon the content available on the Site;
• Any loss of profits, sales, business opportunities, or revenue;
• Any loss of reputation or goodwill;
• Any loss of savings;
• Any loss of opportunity;
• Any other indirect or consequential damages.

This limitation of liability applies even if we have been advised of the possibility of such damages.

LORQUA shall not be responsible for any damages that could have been avoided by installing available updates or by complying with installation instructions and minimum technical requirements.

You further acknowledge that we shall not be liable for any content published by third parties or for any unlawful, defamatory, or offensive conduct carried out by third parties.

Links to Other Websites

Our website may contain links to third-party websites and services.

These links are provided solely for your convenience.

We do not control, endorse, or assume any responsibility for the content, privacy policies, products, or services of third-party websites.

You acknowledge that any information you provide to third-party websites is subject to their own terms and privacy policies.

We strongly encourage you to review those policies before using any third-party services.

Links to Our Website

You may not create links directing users to our website without our prior written consent.

If such authorization has been granted, you agree that:

• Any link to our website must comply with these Terms of Use.
• Such links must not damage our reputation or misrepresent our business.
• Such links must not suggest any partnership, sponsorship, approval, or endorsement where none exists.

We reserve the right to withdraw our authorization at any time and require the immediate removal of any link to our website.

Indemnification

You agree to defend, indemnify, and hold harmless LORQUA and its affiliates, officers, directors, employees, suppliers, licensors, and agents from and against any claims, liabilities, losses, damages, costs, and expenses, including reasonable attorneys' fees, arising from:

• Your use of the website;
• Your violation of these Terms of Use;
• Your infringement of any third-party rights;
• Your violation of any applicable law or regulation;
• Any false, misleading, or inaccurate information provided by you.

You agree to cooperate fully with us in the defense of any such claim.

We reserve the right to assume exclusive control of the defense and settlement of any matter subject to indemnification, and you agree not to settle any such matter without our prior written consent.

Termination

We reserve the right, at our sole discretion, to restrict, suspend, or terminate this Agreement and your access to all or part of the Site or its content at any time and for any reason, including if we believe that you have engaged in fraudulent, abusive, or unlawful activity or have violated these Terms of Use.

We also reserve the right to reject any order placed through the Site and to suspend or terminate any associated account without prior notice.

We may modify, suspend, or discontinue all or part of the Services at any time without liability.

Any provisions of this Agreement that, by their nature, should survive termination shall remain in effect after termination, including, without limitation:

• Intellectual property rights;
• User content licenses;
• Warranty disclaimers;
• Indemnification provisions;
• Limitations of liability;
• Arbitration provisions.

Applicable Laws

You are solely responsible for ensuring compliance with all laws and regulations applicable within your jurisdiction.

You agree to comply with all applicable local, state, provincial, national, and international laws.

You further agree not to export or re-export any content in violation of applicable export control laws.

By downloading or accessing any content from the Site, you confirm that you are legally authorized to do so under the laws of your jurisdiction.

Mobile Terms of Service

The LORQUA mobile messaging service (the "Service") is operated by LORQUA ("LORQUA," "we," "us," or "our").

Your participation in the Service constitutes your agreement to these Mobile Terms.

We reserve the right to modify, suspend, or discontinue the Service at any time without prior notice.

By subscribing to the LORQUA SMS service, you consent to receiving recurring text messages related to your orders, account activity, promotions, special offers, abandoned cart reminders, and other marketing communications.

Messages may be sent using automated technology.

Your consent to receive these communications is not a condition of making a purchase from LORQUA.

Participation in the program is entirely voluntary.

Although we do not charge fees for the Service itself, message and data rates imposed by your mobile carrier may apply.

Message frequency may vary.

You should contact your mobile provider for additional information regarding your plan and applicable charges.

You may opt out of the Service at any time by replying with the word STOP or by using the unsubscribe link included in our messages, when available.

You will receive a final confirmation message confirming your removal from the program.

If you are enrolled in multiple LORQUA messaging programs, you may need to unsubscribe separately from each one.

For assistance regarding the Service, please contact us at:

contact@lorqua.fr

We reserve the right to modify the telephone numbers or short codes used to operate the Service.

You acknowledge that messages sent to numbers that are no longer in use may not be received.

Wireless carriers are not responsible for delayed or undelivered messages.

If you change your mobile number, you are responsible for updating your information accordingly.

To the fullest extent permitted by law, we disclaim any liability for delayed, misdirected, or undelivered messages and for any actions taken in reliance upon information communicated through the Service.

Privacy

We respect your right to privacy.

For more information regarding the collection, use, storage, and protection of your personal information, please refer to our Privacy Policy.